FAQ

FAQ

About Leafy House


We are small independent business.

My name is Linda, and all started at maternity leave when I was trying find nice house plants at UK (to create bigger flat jungle urban family of my house plants) and unfortunately struggle to find anything interested. From my passion to plants I started small project with house plant’s – Leafy House - to help another people like myself to create nice collection plants with not spending fortune on it. No hassle just find & buy.

Leafy House - Linda, Kate & Michael and weekends support with Ashley :)




Gift/Present


You can include a gift message – just add a note when you checkout!

And we will write this for you and send with your order.




Do you have a store?


Yes, we do!
Now you can visit us at:
Grosvenor shopping centre
1st floor
Leafy House indoor Plants :)





Shipping

Delivery


COVID - 19 Update:

Due to current Corona developments we feel it is imortant to keep you as customer updated on how we are managing this situation as small buissnes.
We have taken all the necessary steps to ensure we all are safe (Is really one person buissnes with help of my family).

Our priority is to ensure that the deliveries of our plants can continue. We are doing our utmost to make sure that we can continue to post our plants. If you have any request just msg us at email: contactleafyhouse@gmail.com

We only ship orders between Mondays and Thursdays. So processing time depends on when you placed your order and the items you ordered.




Packing


We try use 95% of recyclable items, and still working on another 5% (we are fighting with plastic).

All plants are picked by us and prepare before shipment to you – checked all conditions, so you will receive most healthy plant. We are packing all plants by hand and use cardboard/paper to wrap your plant with extra care. Then we place at box and fill up with another pieces of paper to hold plant at one place during a journey to you.




Where we ship?


We post our plants nationwide UK




Shipping in cold weather - Winter


We have been shipping plants for almost 3 years in cold weather now, and have masters! We ship plants with heat packs that keep the plant cozy for 48+ hours during the transit. We also checking the weather before shipping your plant out. If it's stormy weather, or less than ideal conditions, we usually delay shipments and will inform you!




What shipping carriers do you use?


Basic - Royal Mail 1st class - usually 24h shipping time with no tracking number, however you can choose a extra avaibility 'track&sign' DPD - after dispatch, next day delivery - tracked Parcel Force - with bigger parcels - tracked





Orders

Collection


You can collect your parcel at our shop at Northampton :) Just wait for email confirmation - when your purcharse will be ready for collect.




Damage Plant


It's happens! We do our best to secure our products beautifully but transit can be brutal for certain items.

If you have received a defected item, please take a photo within 3 days of receiving it and email us details along with your order number: contact@leafyhouse.co.uk and we'll take care of it


Give us a few day's to reply, and find the best resolution to make you happy :)

  • Replace plant
  • Make a credit note (if we haven’t replacement)





Returns

My product arrived damaged


It's happens! We do our best to secure our products beautifully but transit can be brutal for certain items. If you have received a defected item, please take a photo within 3 days of receiving it and email us details along with your order number: contact@leafyhouse.co.uk and we'll take care of it.





Plants

Our products


Comes directly from nurseries around the world. All plants have been tested and got a phytosanitary certificate and plant passport, so they are safe for purchasing.




My plant is this same as photo at website?


The photo of plant at website is an example of what we have, and we will send you a plant like photo and description as possible.

However, be aware that this is living plant and variations of shape and colour are perfectly normal.




Toxic plants - Safe for pets


For all our pet’s lovers we create special page with plants safe for your pupils.

But if you still interested with another’s plants, you could still have it, just leave them in a safe place where your pet doesn’t have access.




Out of stock


Most of plants are coming back, unfortunately we are never sure what exactly day.

This is good reason to follow as at our social media – we always post daily what we have or what we excited about coming soon 😊

However, you can contact us and for sure we will come back to you when the plants will be again available.