FAQ

Our products


Comes directly from nurseries around the world. All plants have been tested and got a phytosanitary certificate and plant passport, so they are safe for purchasing.




Cuttings


If you interested a buy some cuttings, just contact me through email:contactleafyhouse@gmai.com, as maybe we already have some rooted and ready to be potted 😊




Delivery


COVID - 19 Update:

Due to current Corona developments we feel it is imortant to keep you as customer updated on how we are managing this situation as small buissnes.
We have taken all the necessary steps to ensure we all are safe (Is really one person buissnes with help of my family).

Our priority is to ensure that the deliveries of our plants can continue. We are doing our utmost to make sure that we can continue to post our plants. If you have any request just msg us at email: contactleafyhouse@gmail.com

We send all orders in 1-4 working days, from Monday, Tuesday, Wednesday and Thursday (to avoid stay your parcel at transit or post depot) by Royal Mail 1st class .


Also If you would like receive a parcel by courier - just contact us and we can arrange this for you.




Collection


You can collect your parcel at our shop at Northampton :) Just wait for email confirmation - when your purcharse will be ready for collect.




Return


If you feel so you would like to return/swap me a plant, please contact me by email with reason and attached pictures of your plant with 2 days. But please be aware, if you change your mind and would like to return a plant – I will not accept in this situation – so please be sure before you purchase anything.

Returns will be not accepted for plants damaged during transit.
Also if you book a courier service/company yourself - we don't take any responsibility for possible damage/lost cases.




Special requests – Plants Hunter – Searcher


You looking something special, species or RARE and you don’t find on my shop? Just email me on:contactleafyhouse@gmai.com, I be more than happy to find this for you. I know how it’s searching something long time and looks almost not possible to find, but! Maybe I can help you with this 😊 Just Try – no loss.




About Leafy House


We are small business, and when I said small, I mean one-person company.

My name is Linda, and all started at maternity leave when I was trying find nice house plants at UK (to create bigger flat jungle urban family of my house plants) and unfortunately struggle to find anything interested. From my passion for plants I started small project with house plant’s – Leafy House - to help another people like myself to create nice collection plants with not spending fortune on it. No hassle just find & buy.

Leafy House is my second baby, and is take most of my time, as you can imagine <3 but I’m working to expand with it.




My plant is this same as photo at website?


The photo of plant at website is an example of what we have, and we will send you a plant like photo and description as possible.

However, be aware that this is living plant and variations of shape and colour are perfectly normal.




Toxic plants - Safe for pets


For all our pet’s lovers we create special page with plants safe for your pupils.

But if you still interested with another’s plants, you could still have it, just leave them in a safe place where your pet doesn’t have access.




Packing


We try use 95% of recyclable items, and still working on another 5% (we are fighting with plastic).

All plants are picked by us and prepare before shipment to you – checked all conditions, so you will receive most healthy plant. We are packing all plants by hand and use cardboard/paper to wrap your plant with extra care. Then we place at box and fill up with another pieces of paper to hold plant at one place during a journey to you.




Where we ship?


We post our plants nationwide UK

But also, all EU countries and some another’s Europe




Out of stock


Most of plants are coming back, unfortunately we are never sure what exactly day.

This is good reason to follow as at our social media – we always post daily what we have or what we excited about coming soon 😊

However, you can contact us and for sure we will come back to you when the plants will be again available.




Gift/Present


You can include a gift message – just add a note when you checkout!

And we will write this for you and send with your order.





0